Do you ship to my city and location?
For a superlative customer experience, we have decided to deliver each product personally. We deliver to all major cities all over the world.
What is the estimated delivery time?
Products are typically dispatched within a day of order confirmation.
All the products are transported and delivered using the Arnav Enterprises delivery network.
While we try to ensure that the product reaches you within the delivery time communicated, exigencies may delay the delivery. In such cases, please do not worry. Get in touch with us for the latest update on your shipment if we have already not gotten in touch with you.
For pre-orders, the estimated delivery time is 12 – 15 days starting from the day of shipping. The day of shipping is indicated on your product page at the time of order. Please note that we will NOT be able to ship pre-orders earlier than the indicated time.
Are there any shipping charges or any additional hidden charges?
No, shipments are free of charge. Any additional charges like Octroi, entry taxes are paid for by the sellers.
How do I track my order?
The best way to check your order status is to use the tracking number provided by Thehouseoftaj.shop on the corresponding shipping companies website. We try our best to deliver your product before you can even think ‘Where is it now?’ 🙂 i.e. well within 10 days of your order (or 10 days of the promised shipment date in the case of pre-orders). In a few cases however, we take closer to our promised 12 – 15 days for delivery. In such cases, we proactively call / email the customer to inform them of the status of their product and where it is in transit. In the rare case when you have not received any communication from us for 10 days after order (or 10 days after promised shipment date in the case of pre-orders) email us at [email protected].
What should I check when the product is delivered to me?
Please check for all the following items when the product is delivered to you:
Once the product is delivered and our delivery team leaves your location, we will be able to only honour manufacturing defects and other fair usage breakages as outlined in the warranty policy.
What if I receive a damaged product?
We work with sellers who have highly specialized quality control measures that ensure the product is up to our standards when you receive the product. In case you receive a damaged product (damage as defined above), please bring it to the notice of the delivery personnel immediately. In case you notice an issue later, write to us at [email protected].
Our team will assess the damage and get back to you within 2 business days. Depending on the degree of damage, we will either repair the product, or offer you a replacement.