Can I cancel the order?
We take great pride in all the designs we create and curate. In the rare case that you do not like the product, or are unable to make space for it, you may cancel the order. Please note, we will not be able to process cancellation requests after the order is delivered.
Is there a cancellation fee applicable?
If our order is made to order, we do not offer exchanges or cancellations. If you cannot accept delivery, you will forfeit the advance order fee paid. Other than that, there is no cancellation fee for on the spot cancellations.
Once we have delivered the product and left the customer’s premises, we will not be able to accommodate any cancellation or replacement requests (other than as covered by the product warranty). We recommend that customers be present at the time of delivery to check for any possible manufacturing defects. Should there be any, please inform the Service Associate. Our delivery staff will assist you with any questions you may have.
Please check the product at the time of delivery. If it is not to your liking or is damaged/defective, you can return it on the spot.
On the off-chance that a defect appears in the product after it is delivered, please reach us on [email protected] We will assess the damage and get back to you with a solution as soon as we can.
Please note that the above policies do not apply to all countries.